Question 1

How do I book a transfer?

Accepted Answer

Send us your flight number, arrival date and time, the hotel or address you are going to, and how many passengers are travelling. You can use the contact form, WhatsApp or e-mail. We reply with a fixed price for the whole vehicle and confirm the booking in writing.

Question 2

How far in advance should I book?

Accepted Answer

As soon as your flight is booked is the safest moment, especially in July and August when the fleet is busy. Late requests are still worth sending — write to us on WhatsApp and we will tell you straight away whether a vehicle is free.

Question 3

Can I book the return trip at the same time?

Accepted Answer

Yes. Tell us your departure date and flight, and we will agree a pick-up time at your hotel that leaves enough margin for the drive and for check-in. The return trip is confirmed together with the arrival transfer.

Question 4

What if I need to change or cancel?

Accepted Answer

Write to us as early as you can, on the same channel you used to book. Changes to the flight, the time or the number of passengers are normally no problem; we confirm every change in writing so that both sides have the same details.

Question 5

How do I pay for the transfer?

Accepted Answer

The available payment methods are confirmed together with your price. Whatever you choose, the amount is the one agreed in writing before the trip — the driver does not ask for anything extra at the end of the ride.

Question 6

Is the price per person or per vehicle?

Accepted Answer

Per vehicle. The price covers the car and the driver, so it does not change if you travel with two people or with the full number of seats. Tell us the number of passengers and suitcases so that we send the right vehicle class.

Question 7

Are motorway tolls and parking included?

Accepted Answer

Yes. Road costs, parking at the airport and the driver’s waiting time are part of the price you are quoted. There is nothing to settle separately during the journey.

Question 8

Where exactly do I meet the driver?

Accepted Answer

Inside the terminal, in the arrivals hall after passport control and baggage claim. The driver holds a sign with your name on it. If you cannot see the sign, call or send a WhatsApp message to the number in your confirmation and we will guide you.

Question 9

What happens if my flight is delayed?

Accepted Answer

We track your flight number, so a delay is visible to us before you land and the driver simply comes later. You do not need to call from the aircraft — but a short message once you land always helps.

Question 10

Do you drive at night?

Accepted Answer

Yes. Transfers run around the clock, including night arrivals and very early departures. The price does not depend on the time of day.

Question 11

I arrive at the domestic terminal — is that a problem?

Accepted Answer

No. Antalya Airport has separate international and domestic terminals and we meet passengers at both. Tell us your flight number and we know which terminal to go to.

Question 12

Which vehicle will I get?

Accepted Answer

The class you booked. Our fleet runs from saloon cars for up to three passengers to minibuses and coaches for groups; the vehicle page for each class lists the exact model, the number of seats and the luggage space.

Question 13

Is the transfer private or shared with other passengers?

Accepted Answer

Private. The vehicle is yours from the airport to your address, with no other passengers on board and no stops at other hotels along the way.

Question 14

Can we make a stop on the way?

Accepted Answer

Tell us when you book. A short stop — a supermarket, a cash machine, a second hotel for part of the group — is usually easy to arrange if it is agreed in advance.

Question 15

Do you provide child seats?

Accepted Answer

Yes, at no extra cost. Tell us the ages of the children when you book so that the right seat type is fitted before the driver leaves for the airport.

Question 16

How much luggage can I bring?

Accepted Answer

Each vehicle class lists how many suitcases fit. If you are travelling with golf bags, pushchairs, skis or anything else bulky, tell us in advance — it changes which vehicle we send, not the way you travel.

Question 17

Can you carry a wheelchair or a passenger with reduced mobility?

Accepted Answer

Yes. Let us know what is needed — a folding wheelchair in the boot, help getting in and out, or a vehicle with a wider door — and we will match the vehicle to the request. The company is a member of ENAT, the European Network for Accessible Tourism.

Question 18

Does the driver speak my language?

Accepted Answer

Our drivers work with international passengers every day and get by in English; the office answers in English, German, Russian, Dutch and French. If the language matters for your trip, tell us when you book and we take it into account.

Question 19

Are you a licensed company?

Accepted Answer

Yes. The transfers are operated by Hana Grup Turizm, a travel agency registered in Antalya with a TÜRSAB licence and a D2 passenger transport licence from the Turkish Ministry of Transport. The licence numbers are printed in the footer of every page.

Question 20

I left something in the car — what now?

Accepted Answer

Write to us as soon as you notice, with your transfer date and the address you were driven to. The vehicle and driver are identifiable from the booking, so lost items are usually found quickly.

Frequently asked questions